Terms of service

Last updated: September 20, 2026

CandaCare is operated by CR ENTERPRISE LIMITED, Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong SAR, China. Contact: info@candacare.com.

1. Using our website

By accessing this website or placing an order, you agree to these terms and the policies linked on our website. If you do not agree, please do not use the website.

2. Eligibility and acceptable use

You must be of legal age in your place of residence to place an order. You must not use the website for unlawful, fraudulent or harmful purposes.

3. Product and website information

We take reasonable care to provide accurate information, but errors can occur. Prices, availability and website content may change. We may correct errors or cancel an order where necessary, subject to applicable law.

4. Orders

Please provide accurate and complete order information. We may refuse or cancel an order because of a payment failure, suspected fraud, an invalid address or an obvious pricing or information error. If payment has already been taken for a cancelled order, we will arrange the applicable refund.

5. Delivery, cancellations and returns

Our Shipping Policy, Cancellation Policy and Return and Refund Policy form part of these terms. Nothing in these policies removes your mandatory consumer rights.

6. Third-party services

Payment providers, delivery companies and other third-party services may have their own terms. Their services are also subject to those terms where applicable.

7. Website content

Website content is owned by CR ENTERPRISE LIMITED or used under licence. You may not reproduce it without written permission, except where permitted by law.

8. Liability

To the extent permitted by law, we are not liable for indirect losses arising from use of this website. Nothing in these terms excludes or limits liability or rights that cannot legally be excluded or limited.

9. Applicable law

These terms are governed by the laws of Hong Kong, without depriving consumers of mandatory protections available under the laws of their place of residence.