Shipping policy
Last updated: September 20, 2026
1. Shipping within Canada
CandaCare delivers within Canada. Available delivery options are displayed at checkout.
2. Processing and delivery
Order processing and transit times can vary depending on your destination, the carrier, public holidays and order volumes. When available, an estimated delivery time is shown at checkout or in your shipping confirmation email. Estimates are not guaranteed delivery dates.
3. Shipping rates
- Standard shipping: free.
- Premium shipping: CAD 6.95.
The shipping option and applicable charge are shown before you complete your purchase.
4. Tracking your order
When tracking is available, your tracking details will be sent by email after dispatch. It may take some time for the carrier to display the first tracking update.
5. Delivery address
Please check your name and delivery address before placing an order. If you notice an error, contact us immediately at info@candacare.com. Address changes cannot be guaranteed once an order is being processed or has shipped.
6. Delayed, lost or damaged deliveries
If your delivery is delayed, appears lost or arrives damaged, email us with your order number and relevant details. We will investigate with the carrier and explain the next steps.
7. Contact
CandaCare is operated by CR ENTERPRISE LIMITED.
Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong SAR, China.
Email: info@candacare.com